Q. What are Markar's terms and conditions?

A. Payment 2% 10 days, net 30.
Payable in U.S. funds.
Invoices Minimum invoice amount is $50 net.
Please call within 15 days of receipt of shipment to resolve any invoicing discrepancies.
Returned Goods Defects or errors for which we are responsible will be corrected promptly. Defective merchandise will be credited or replaced in accordance with our LIMITED WARRANTY upon inspection by Markar Architectural Products, Inc. Written authorization must be obtained from the factory and the goods returned to us prepaid. Merchandise ordered in error by the customer is subject to a minimum 35% restocking charge if returned within 90 days of receipt. Merchandise returned 90-120 days from receipt is subject to a 50% restocking charge. Credit will not be allowed on items held longer than 120 days.
Markar Architectural Products, Inc. shall not be liable for loss or damage resulting from delay or inability to deliver goods due to circumstances beyond our control (e.g. labor actions, fire, flood, storms, etc.)
Freight Policy All shipments are F.O.B. Lancaster, New York. Parts and accessories not shipping with hinges are subject to a shipping and handling charge.
Shop Drawings The fee for shop drawings is $100.00 per standard opening. This fee will be credited at the time the job becomes an order and is approved for fabrication.
Detail No order is entered into production until all details including both standard and custom doors and hinges have been received and approved.
Policy on Changes   After shop drawings have been approved and production begins, there will be a charge for any changes to that door(s) of a minimum $50.00 up to the entire cost of the door.
Proposed Ship Date These dates are subject to change. Failure to provide all pertinent information within 72 hours of proposed date will cause delay of shipment.
Other Prices are subject to change without notice.


Q. Does Markar accept phone orders?

A. Markar will only accept an order via fax, mail, or email.

Q. Is any frame or door reinforcement required for your adjustable hinge models?

A. For Hollow Metal Door Prep - Adjustable Application Tech Memo click here.

Q. I have cut my hinge to a custom length in the field and the bottom pin keeps falling out after installing the hinge. What should I do?

A. In this situation we would not recommend using the end pin. Crimping the barrel of the hinge would be the correct way to solve the problem. For Cutting Hinges to Custom Length Tech Memo click here.

Q. I have tried to use my self drilling tek screws during installation, and they are not long enough to bite into the frame. What should I do?

A. The universal screw pack is equipped with a 1 ¾" sheet metal screw that will work in most instances. If a frame is filled with mortar, pre-drilling an area behind the frame with a small drill bit may be required. For Preventing Mortar From Breaking Drills and Taps Tech Memo click here.

Q. What is the standard location for the CTP prep?

A. For CTP Cutout Tech Memos follow the links below:
Current Transfer Prep - Von Duprin
Current Transfer Prep - Adams Rite

Q. What is the clearance for a particular hinge model?

A. Click here to view our Door Clearance Chart

Q. What type of screws come standard with the hinge(s)?

A. See pages 31-34 of our Price Book for information on our Universal Screw Packs

Q. Can you provide me with a cut sheet?

A. Please select the desired page from our catalog.

Q. Which hinge would work best for doors over 4' wide?

A. A hinge from the 3500 Stainles Steel Series would work best for this application.

Q. What is the smallest leaf available for a custom or narrow frame application?

A. The smallest leaf is 1- 3/8" from center of knuckle to heel. (See Continuous Hinge Modifications page 6, also see Stainless Steel Continuous Hinges in catalog)

Q. What is the largest leaf available for a custom wide throw application?

A. The largest leaf is 4 - 1/8" from center of knuckle to heel. (See Continuous Hinge Modifications page 6, also see Stainless Steel Continuous Hinges in catalog)

Q. What is the best type of lubricant to apply to my hinge?

A. Apply and wipe down hinge with WD 40.

Q. How does the Adjusta Screw work?

A. For Adjusta Screw Assembly Tech Memo click here.

Q. What is the difference between the right-hand adjusta stud and the left-hand adjusta stud?

A. For Adjusta-Stud Hollow Metal vs. Wood Tech Memo click here.